The promise
The 365-day guarantee
The Thirty-Second Version
Every MindSilence order carries a full 365-day money-back guarantee that starts on the day your order ships. If it has not earned its place, contact support, and we refund the purchase price. Opened bottles are covered, you keep whatever supply is left, and there is no restocking fee.
How to claim, step by step
- Find your order reference. It is in the confirmation email you received within a few minutes of ordering. If you cannot find it, the name and address you ordered under will do.
- Write or call. Email [email protected] or call +1 (319) 892-4176 during Mon-Sat, 8:00 am to 7:00 pm CT. Tell us you want a refund. You do not have to justify it and we will not put you through a retention script.
- We confirm. Support replies within one business day with confirmation and, where a return is needed for an unopened multi-bottle order, a return address.
- The refund goes back. Refunds are issued to the original payment method. Most cards show the credit within 3 to 7 business days, though some banks take a full billing cycle to display it.
Most refunds close in under a week. The reviewers who mention the process on the reviews page describe it taking one email and a few days, which is what it should take.
What is covered, and what is not
| Situation | Covered? |
|---|---|
| You took it for months and saw nothing | Yes, refunded in full |
| Bottles are opened and partly used | Yes, and you keep what is left |
| You changed your mind before it arrived | Yes |
| It arrived damaged or the wrong item | Yes, replaced or refunded at your choice |
| More than 365 days after the ship date | No, the window has closed |
| Bought from a marketplace or third-party seller | No, that purchase was not made through this portal |
| Original shipping fee, where one was paid | Not refunded, the purchase price is |
The line worth reading twice is the marketplace one. The guarantee is honored by Stillbrook Health, Inc. on orders placed through this portal. A bottle bought from an Amazon or eBay listing was not sold by us, cannot be traced to a lot we shipped, and is not covered. That is the practical cost of buying outside the authorized channel, and it is why the verification page exists.
Guarantee questions
Do I have to send the bottles back?
Not for opened bottles. If you have unopened bottles from a multi-bottle order, support may ask you to return those, and will provide the address. You will never be asked to return an empty or partly used bottle.
Is there a restocking fee?
No. You get the purchase price back. The only amount not refunded is the original shipping fee where one was charged.
Does the year start when I order or when I open the bottle?
On the day the order ships, which is stated on your dispatch email. That is the date we count from.
Can I claim on a second order too?
Yes. Each order carries its own 365-day window. We do keep an eye on repeat claim patterns, as any seller does, but a genuine second attempt at the product is covered like the first.
A year is long enough to know
The window exists because the product needs weeks, not days, to be judged fairly. Take it daily, form your own view, and use the guarantee if the answer is no.