Refund policy
Effective July 2026. This policy covers purchases of MindSilence made through trymindsilence.com and applies to orders shipped to United States addresses.
The window
You may request a refund at any point within 365 days of the date your order ships. The ship date appears on your dispatch email, and that is the date we count from rather than the order date or the delivery date.
Condition of the product
Opened and partly used bottles are covered. You do not need to return them and you keep whatever supply remains. If your order contained multiple bottles and some are still sealed, support may ask you to return the sealed ones, in which case a return address is provided at that point. No return is required before a refund is approved.
What you get back
The purchase price paid for the product. Where a shipping fee was charged at checkout, that fee is not refunded. There is no restocking fee and no administrative deduction of any kind.
Making a request
Email [email protected] or call +1 (319) 892-4176 during Mon-Sat, 8:00 am to 7:00 pm CT. Include your order reference if you have it; your name and the shipping address will do if you do not. You are not required to give a reason, and support is not permitted to make a refund conditional on providing one.
Processing time
Support confirms your request within one business day. The refund is issued to the original payment method. Most card issuers display the credit within 3 to 7 business days of it being issued, though a small number take a full billing cycle. If nothing has appeared after fourteen days, contact us and we will send you the transaction reference to give your bank.
Orders not covered
This policy covers purchases made through this portal only. MindSilence bought from a marketplace listing, an auction site, a third-party reseller or any storefront other than trymindsilence.com was not sold by Stillbrook Health, Inc., cannot be matched to an order in our records, and is not refundable here. Any refund on such a purchase is a matter between you and the seller you paid. The reasoning behind single-channel distribution is set out on the verification page.
Damaged, incorrect or missing orders
If a parcel arrives damaged or containing the wrong item, tell us within a reasonable period of delivery and choose a replacement or a refund. If tracking shows no movement for five business days, we open a carrier trace and reship or refund depending on the outcome. Neither situation uses up your 365-day window.
Repeat claims
Every order carries its own 365-day window, including a second or third order. We do review repeated claim patterns across accounts and addresses, as any seller does, and reserve the right to decline future orders where a pattern is clearly abusive. A genuine second attempt at the product is treated exactly like the first.
Changes to this policy
If this policy changes, the version in force on the date you ordered is the version that applies to your order. Related pages: the guarantee explained and terms of use.